Support

Questions, ideas or a problem? Email support@fuelupmath.com. We usually reply within two business days.

Common questions

I bought the full game. How do I get it on another device?

On the new device, tap any locked track, then Unlocked on another device? Sign in in the app, or Already bought it? Sign in on the website, and use the same parent email. If you bought in the App Store or Google Play without signing in, sign in once on that device first, so the purchase is linked to your account.

I reinstalled the app and the full game is locked.

Tap a locked track, then Already bought it? Restore purchase. Use the same Apple ID or Google account you bought with. Signing in to your parent account also works.

My sign-in code hasn't arrived.

It can take a minute. Check your spam or promotions folder for an email from Fuel Up Math!. Codes work for one hour; tap Send a new code for a fresh one.

Why is there a grown-ups check?

So that buying, signing in and settings like unlocking all tracks stay with grown-ups. Type the three numbers shown in words as digits; for example, "seven, two, nine" is 729.

Can my kids each have their own progress?

Yes. Tap Switch driver on the menu to add a driver for each child. Tracks, stars and tricky facts are kept separately for each one.

How do I get a refund?

For website purchases, email us within 30 days. App Store and Google Play purchases are refunded by Apple or Google. See Terms and refunds.

How do I delete my parent account?

In the game, tap Parent account on the menu, pass the grown-ups check, then choose Delete account. You can do this on the website too. Your kids' progress on the device isn't affected.

Does the game work offline?

Yes. Once it's installed (or the page has loaded), you can play without the internet. Buying and signing in need a connection.

Still stuck? Email support@fuelupmath.com and tell us which device you're using.